True to their e-mail, the lightbulb arrived U.P.S. Kathy noted that it cost over $3 to mail it to us. It’s now glowing in a basement lamp that the kids like to leave on. Now if they just don’t knock over the lamp.

A nice end to a simple process all triggered by an e-mail to customer service. Kodak could learn from these people. So: I can continue to recommend buying the compact florescent lightbulbs from Sam’s. The manufacturer is Commercial Electric or Spring Lamp or TCP depending on where you look on the bulb or box.