Earlier this year I wrote about considering upgrading my internet and cable to AT&T Uverse from my currently separate packages consisting of AT&T DSL and Dish Network TV. Ultimately, even though I wanted to upgrade my internet speed, I decided that once I included all of AT&T’s add-on fees, the package was just too expensive to justify.
So the other day two salesmen came by the house pushing me to sign up for Uverse. They were able to put together a package that was going to cost about $105 per month, but right now I am paying about $80 a month, and the $105 was just the introductory rate: after 12 month it would go up substantially. The salesmen said the answer to that was to call AT&T and tell them you wanted to keep the old rate and they would leave it alone. I wonder about that. I ended up sending them on their way without agreeing to anything.
Then I talked to Eric, who has been accessing the internet at high speed using his phone, but a software upgrade had just prevented him from doing that on a routine basis and he was kind of panicking. He said he would pay for whatever increase was necessary to get the upgrade. So it would cost me the same amount (at least for as long as Eric is here), and Eric would have to pitch in an extra $25-$35 for the upgrade. So I found a similar deal online and placed the order. They said they would be able to install it the next afternoon when Eric would be home from a shorter day at work. But they didn’t show up during the 2-hour installation window. I checked the order status online and it said they needed additional information. I called them and they tracked it down to some kind of engineering problem with getting the wire to my house. I’m not sure why they didn’t realize that already and they didn’t have any specifics. I waited until this week to hear an update from them, but wound up calling again. They said that because their crews were very busy, it would be two more weeks before they could actually hook up my house and install the service. Disappointed with the customer service and having second thoughts about the whole thing, I asked if I could just cancel, and surprisingly they let me do that. Done! I felt a lot better about that because I imagined making the call to Dish Network and them asking why I was cancelling and telling them I was happy with the service, happy with the price, and had no problems except they just had to go.
Later that same day, an online ad said I could get Uverse internet and TV for $39 per month plus free HBO and free Amazon Prime. I knew there would still be add-ons, but that was a pretty good price. Maybe I could just get internet and keep Dish. And $39 wasn’t bad for internet service that is 10 times as fast as my current $26 service (which just went up to $41). I set up the installation for November 11 and maybe that will give them time to fix my home connection, or maybe they will wait until November 11 to figure out I’m still not hooked up. The TV service I’m getting is Uverse Basic, which is just broadcast channels and some junk. The discount on TV covers the entire price of the TV service, but by having free TV in my package, that qualifies me for a $5 bundling discount which reduces my internet cost. And by keeping Dish as my main TV service I avoided AT&T’s $15 add-on for DVR service, $10 for HD, $8 for a second TV, and who knows how much to upgrade from basic channels to 200 or 300 channels. Now the only add-on is $7 per month for the internet modem, putting my monthly rate at $46 plus tax.
So we’ll see how it goes.