Dear Dr. Yeomans,

On July 26 I brought my dog, Clyde, in for boarding. I was surprised when your office had no record of our reservation, which I made prior to the 26th. During Clyde’s drop off, after the receptionist said she could fit him in, she asked the assistant if there was room for my dog. I was uneasy about leaving him at that point, but had no choice as we were leaving at that hour for our vacation.

With the assistant standing at her side, the receptionist recorded all the items we brought for Clyde: his bed, his leash and collar, his food already in individual serving bags, and a box containing some comfort toys and bones to be given daily. I asked if it would be a problem to give the dog his toys and a bone each day. The receptionist told me that it would not be a problem. Clyde is not yet a year old and had never before stayed in a kennel. I wanted to make sure he had his puppy things (toys & daily chew bones) to make his stay easier on him as well as to make me feel better about leaving him.

My daughter picked the dog up before we returned from vacation. He was sent home only with his bed and the blue leash from your office. Upon returning from vacation, I came to your office to pick up all of Clyde’s other things. The assistant at the front desk opened up his box, which had the wrong name on it, and there were his toys and the unopened package of bones I brought for him. He was not cared for in the manner I had hoped and I question whether he ever got the food I brought for him.

What I experienced this past week is not typical of my other experiences with your practice over the years. I would like to continue using your facility as you have handled Clyde’s past healthcare and you are convenient to my home. Thank you for your attention to this matter.

Sincerely,

Kathleen Cashel