Follow the link below for Kodak’s reply to my letter. They don’t get to keep me as a customer!

I bought a Cannon, and it feels like a better engineered product.

5/21/2003

Ref. Case #: 4029097

Dear Mr. Cashel:

On behalf of the office of Mr. Daniel Carp, I would like to apologize for
the inconvenience you have experienced with your Kodak DC280 Zoom Digital
Camera. I have carefully investigated the concerns you expressed.

I would like to assure you that the great majority of Kodak customers have
enjoyed their DC280 cameras without experiencing this issue. Repair
records clearly indicate that this design (used on many of our digital
cameras) has resulted in a very insignificant number of repairs. I do not
say this to diminish your inconvenience due to this design. My first
concern is for you and the problem you did experience.

The warranty period for your camera is one year. As your camera no longer
appears to be within that warranty period, the cost to repair your camera
would be a flat fee of $135.00, plus tax and shipping. There are no additional costs for parts and labor.

Kodak does make every attempt to stand behind our warranty 100%. I am
sorry that you find this warranty to be unsatisfactory.

Kodak has recently introduced a new Trade-In program. This trade-in
program is provided as a convenience to our customers who may not be
interested in the repair of their older model cameras. By participating in
this program, you will not only forgo the cost of repair but also upgrade
to the latest technology in digital imaging with a new full one-year
warranty.

We understand your frustration at the experience you outlined. We
certainly are available to hear from you directly via phone, email or
letter and thank you for communicating your concerns. If you wish to
obtain a return authorization for non-warranty service or wish to
participate in our Trade-In program, please call us at the toll-free number
below.

We look forward to hearing from you soon.

Sincerely,

Dawn Muller
Consumer Advocate
Digital and Applied Imaging

BEL:bel
(800) 235-6325